Frequently Asked Questions
To board or come to daycamp your puppy must be 3 months old and be current on their puppy shots (Distemper, Parvo & Lepto). Rabies is required at the age of 16 weeks.
Puppies can start our dayschool program as early as 8 weeks, as long as they have had two sets of DHLP shots.
We allow intact males to stay with us.
Sorry, at this time we are unable to accommodate intact females over the age of 6 months. All females must be spayed by the age of 6 months.
If your dog is intact we take special precautions to make sure they are grouped with other intact dogs of the same sex or with neutered animals only. There are additional fees for intact animals over the age of 6 months (+$5/day for daycamp, +$10/night for boarding).
We require a 50% deposit for boarding reservations made during the following major holidays, busy seasons and festival times. Deposits are refundable as a credit to your account if your reservation is changed or canceled at least 7 days prior to your scheduled arrival.
- Spring Break/SXSW
- Easter Weekend
- Memorial Day Weekend
- Independence Day
- Labor Day Weekend
- ACL Festival
- Nov 14 – Jan 5 (“Holiday Season” – Thanksgiving, Christmas, New Year’s)
- Monday – Friday 7:00am – 11:45am or 4pm – 7pm
- Saturday 9:00am – 12:00pm
- Monday – Friday 7:00am – 11:45am or 4:00pm – 6:45pm
- Saturday 9:00am – 12:00pm
- Sunday 4:00pm – 6:00pm
Please keep us updated on your correct pick-up/drop-off times. We plan your dog’s play time and other fun stuff around their drop-off/pick-up schedule so that they get the most out of their stay with us.
You are welcome to bring light blankets or towels that can be fully washed in a regular sized washing machine. We will no accept large stuffed beds or foam beds. We are on a ranch and dogs gets muddy, dirty, wet and slobbery sometimes. At times, we need to be able to wash their bedding.
We do provide comfy elevated beds to all of the dogs in our care, as well as blankets and towels to make them comfy, so there is no need to pack more if you do not care to.
If it is not a holiday boarding, a minimum of a 72-hour notice is required for cancellation of your reservation. If less than a 72-hour notice is given, then you are responsible for 1/2 of the nights that were reserved or $75, whichever is less. If the reservation was for one night then you are required to pay for that night.
If a holiday boarding reservation needs to be canceled or changed, then it must be done at least 7 days before your scheduled arrival in order to receive your 50% deposit back as a credit on your account. If canceled or if changes need to be made with less than a 72-hour notice, then the reservation that was made must be paid in full for having held the spot.